FAQs

What is Raghouse International?
Raghouse International is a fashion design and accessories company founded by Renaissance Marie Austin. Our niche is crochet, knitwear, and accessories of which we manufacture. 

Where is Raghouse International located?
Raghouse International is located in Long Beach, California at 3711 Long Beach Blvd, Suite 5031, Long Beach, California, 90807.

Is there parking at your location?
Yes, there is plenty of free valet parking located on the premises as well as 2 hour street parking on Long Beach Blvd. The attendant will receive your keys and hold them until you return with your ticket. If you are still inside the building after valet hours your keys will be left with the security guard in the lobby. Please show your valet ticket to the guard so that they can match your ticket number and return your keys. If you have an evening appointment after valet hours which is about 5:30pm you do not need to valet. Feel free to park in the open spaces behind the building.

What are you office hours?
Our building hours are 24 hours and our physical office hours are by appointment only. Please click the link here to make an appointment. Currently the building requires a face covering for entering. Once you enter the 5th floor and my office a face covering is optional. Please wear a mask at your level of health, comfortability, safety, and discretion. Our facility is kept clean and sanitized daily. Please adhere to these regulations when visiting the Raghouse International design office:

  • Please shower thoroughly and wear freshly laundered clothing.
  • Please do not wear strong perfumes or cologne as the fiber picks up scents easily.
  • Hands are to be washed in our break room located on the same floor as our office. 
  • Please be free from cold, flu, and all coronaviruses. 

What are your online customer service response hours?
Our correspondence hours are Monday through Friday 10am to 7pm PT. While appointments and services can be made and provided on weekends there is no correspondence on Saturdays and Sundays.

Does your facility have amenities?
Yes, our facility has complimentary water, tea, and coffee. A refrigerator with ice machine and microwave are available for carried food and vending machines are located on the second floor.  Visitor restroom facilities are also available. In the surrounding area of Bixby Knolls there are plenty of restaurants with delivery services including but limited to, 7/11, Steel Craft, Trader Joe's, Mod Pizza, Albertsons at Long Beach and Willow and Mother's Market at Cherry and Willow. 

How do I contact you?
You may contact Raghouse International by using our contact form.

Do you provide personal shopping services?
Yes, Raghouse International provides virtual and in-home shopping services. This is a very special and personalized service that allows us to spend the day with our client. It is an intimate and fluid process and can take from 4 to 6 hours if travel is involved. This service is perfect for busy professionals, influencers, public figures, or low profile individuals who are not able to shop publicly. The program works as follows:

  • Use the appointment tab to set up your appointment
  • Select your day and time
  • Choose Virtual Shopping Party OR In-home shopping service
  • Fill out all required fields
  • Submit
After submission of your form we will contact you for a follow up consultation.

NOTES: 
A personal virtual shopping service involves a virtual viewing of all items in inventory ready to ship only. Items are viewed, chosen and then prepared for shipping. There is no travel. Includes in-state and out-of-state shopping.

An in-home shopping experience requires a virtual viewing as well as travel to the home. Because we cannot bring everything from our design office you will need to view and choose items from our inventory for us to pack and bring. Please be 75% sure that the items you chose you are certain you will likely purchase. We will then pack your items and bring them to your location for fittings and up close viewing. There is no shipping involved. However, there is a travel fee in addition to the cost of the items and service. Here is the breakdown:

Virtual Shopping Experience Only (Remote) - $20/Hour + Cost of Items + travel Fee - $20 + Shipping

In-Home Shopping Experience - $200/Day rate + Cost of Items + Travel - $20

Questions regarding personal services can be discussed further through consultation

What is your business model?
Our business model bridges the gap between the maker (people who knit and crochet) and the wearer (consumers who do not knit or crochet). Through the years, from hands-on experience, we have realized that our designs are quite popular with wearers as well as makers which traditionally and historically are not the norm. Often times there is huge separation between the yarn industry and the commercial fashion industry and Raghouse International has modeled a way to service both interests. We provide finished garments like a retail boutique as well as patterns, kits, workshops like an independent yarn shop.

What forms of payments do you accept?
We except Visa, Mastercard, and American Express through our Paypal integration system. We are continuing to update our forms of payments to meet contemporary demands.

What fibers do you work with?
Because we are a California based company our fibers mostly include blends or 100% of cottons, linens, bamboo, and acrylics. We also use wool blends but not as much as if we were in New York or European countries. We like to source locally and research and engage in the most ethical practices for the planet. 

What are product stories?
At Raghouse International we believe every product has a story so we wanted to find a balance between a regular virtual catalog of product listings and product stories. We know that in the world of crafts blogging and stories are popular and essential to show how a product fits into a customer's lifestyle. Products for sale are written in blog post format with options to buy now or add to cart. All posts are tagged and show up under the shop column as shopping categories just like any e-commerce website. Feel free to click through the link list of shopping categories on our home page to view all items within that category. Some products will be in multiple categories.

What are custom orders and how long do they take to ship?
Custom orders are orders that involve submitting sizing, measuring, and custom colors. It is an item that is bespoke and specifically made for you from OUR design collections. This is NOT commission work. There are no returns, exchanges, or refunds on bespoke items. Custom orders can be found under custom orders in the shop column with more details on how to purchase. 

What are Ready-to-ship orders?
Ready-to-ship orders are Raghouse International products that are already made, in inventory, and ready to ship. 

How do I purchase a product?
You may purchase a product by visiting the shop column on our home page and navigating through the link list of categories for the items you are interested in. Once you find an item you would like to purchase from the blog listing you will have the option to buy now or add to cart. If you add to cart you can continue shopping from the list of categories. If you click buy now you can check out immediately through our Paypal integration system. 

Where do your products ship from?
Our products ship from Long Beach, California.

How do you calculate shipping?
Shipping is calculated by weight and location, domestically, or internationally. Options included flat rate domestic, priority, and domestic express, or international express. 

Do you ship internationally?
Yes, while international shipping has increased over the years, we do ship internationally if client desires international shipping.

What happens if my package is lost, stolen, or never received?
Once packages leave our design office and is handed over to our local postal facility we have no control over what happens to a client's package during transit. In our 20 years of business most shipping experiences have been positive while less than five incidents have been negative. We understand the possibilities. Please be sure to use tracking to find your package as best you can if a negative situation occurs. We can not be liable for packages that have never been received or have been lost or stolen. 

What happens if I am not happy with my order?
Because we are a small operation we can not allow returns, exchanges, or refunds. Please do not order a product, wear it, and then return it without our knowledge. We are not Macy's. If there is an issue with your order please contact us by using our form. From there we will request photos and if we feel we have completely messed up on our part, we will take the item back, make corrections and return the product to you. This can be a tedious process, but well worth it. With very minor exception we will issue a refund if there is absolutely no resolve. 

What is your returns, exchange, refund policy?
Because we are a small operation we cannot issue refunds, exchanges, or returns. Please see above.

Do you hold workshops?
Yes, we do hold workshops and are currently providing one-on-one beginning crochet and knitting workshop as well as socially distanced group sessions with a maximum of 3 people in our training room. Please use our appointment form to set up consultation. 

Do you have patterns for sale and if so how do I purchase them?
You can purchase patterns by clicking our patterns banner on our home page or clicking here.

What is commission work?
Commission work is NOT a custom product from our catalog. It is usually a creative art project commissioned by an organization or individual outside of our normal offerings. It is what the client wants and involves finding or drafting a pattern for the project.  Commission projects work by a formula and the process is as follows:

Fees
Cost of Materials + 0.25 cents per yard used (converted to grams and weighed at the finish)
Pattern Research/Finder fee - $15
Pattern Drafting Fee (if applicable) - $25 (small items) - $150 (advanced garments one full piece or two or more pieces)
Shipping or travel cost

Why do I need to fill out a customer profile?
Filling out a customer profile will help us to better serve your specific needs. We want to know our customer well. Also, at random, we send out gifts to our customers as a special thank you for simply supporting us. We look forward to celebrating your birthday and other meaningful occasions in your life. Thank you for becoming a part of the family. Click here to fill our your customer profile.

What is a livestream shopping party and how do I view it?
Live stream shopping parties are real time virtual shopping experiences thousands of viewers can take part in at one time. Onlookers view products and claim them. When the livestream ends claimants are contacted and the sale is completed. Currently we are solidifying the platform in which we are to hold our livestreams. Look forward to updates in the near future. Fill out a customer profile to help us better prepare.

Do you have a subscription service?
We do not have a subscription service right now, but are in the planning stages of creating a monthly box service. Look forward to updates in the near future. Fill out a customer profile to help us better prepare.

Do you provide gift certificates and sales codes?
Raghouse International is currently in the planning stages of setting up our gift certificate purchases and sales codes. Look forward to more information in the near future. 

If your inquiries are not address here please contact us.